Frequently Asked Questions
How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
Check order status, track or change your order, return items and more.
Stock items often have a delivery time of 2 days. Manufactured items can take 5 – 15 working days and bespoke products, such as custom printed whiteboards or special size boards, can take 20 work days.
Exchanges & Returns
Exchanges are available on damaged goods. Standard stock items can be returned, subject to acceptance of our returns procedure and re-stocking & collection fee.
You can order online, by email at email@example.com or by telephone +44 (0)1952 292 111. All orders are subject to our terms and conditions. Prices shown online are ex VAT.
Warranty & Surfaces
All of our board products come with a surface guarantee, from 1 to 25-years. For more detailed information, visit our product pages, whiteboard comparison page or contact our Customer Service team.
We offer an installation service nationwide using our own skilled workforce. Contact our Customer Service team for more information and to discuss your requirements.
Planning & Consultation
Even on big projects, the little things matter. – and we’re here to take care of them. Discuss your ideas with our team of planning professionals and we’ll help you nail them down in detail.
Most of our items are shipped assembled, however sometimes this is not possible due to the courier. For help on assembly, contact our Customer Service team.
Collect from us
No need to wait around. You can arrange to collect your order from us directly. Contact our Customer Service team for help or more information.
Terms and Conditions
These conditions shall apply to and govern all contracts for the supply of goods and services by Magiboards Ltd and shall prevail over any inconsistent terms and conditions contained in or referred to in sales and purchase orders to and from Magiboards or in correspondence and elsewhere and all or any arrangements to the contrary and hereby eradicated.