Magiboards undertakes constant reviews of its packaging and delivery partners. In spite of this, we do experience a very small percentage of products arriving damaged.
Please ensure that you inspect your Magiboards parcel upon delivery. Should you find any visual signs of damage such as torn corners, footprints or dents in the external packaging, please sign for the delivery as damaged. Our delivery teams are on a very tight schedule so please inspect the parcels immediately on arrival.
Occasionally some of our boards can become damaged in transit. If the customer signs for the product as damaged and then lets us know that the board is damaged, they will receive a free replacement.
As a company, we only have a very short period of time within which we can claim against national carriers for damage in transit. Your co-operation is much appreciated.
We do not accept standard returns on specials, such as custom printed whiteboards, or boards in non-standard sizes. Charges for standard returns are 15% of the price of the product, or £25.00, whichever is greater, plus return carriage charges and VAT. To be eligible for a return credit, all products must be in pristine condition and remain in their original packaging. We must also be notified within 24 hours of the receipt of goods.
Returns for items that are unwanted will be at Magiboards’ discretion.
We fully recognize that Consumers have the safeguard of the Consumer Protection (Distance Selling) Regulations which allow for a cooling-off period to cancel goods within 7 days of receipt. Magiboards are a Business to Business supplier and we do not sell to private consumers. As a result the Consumer Protection (Distance Selling) Regulations do not apply to purchases from Magiboards.
Although we offer a large range of standard products, most of these products are made to order. As a result we will not accept return of goods for refund or credit unless specifically agreed. If you do wish to return one of our products, please contact our Sales / Customer Service staff who are always available on telephone 01952 292111. They will be able to advise you about your request.
Any approved returns can only be accepted for exchange or credit providing goods are unused and in a re-saleable condition.