Deliveries

The Magiboards lead times for each product are shown on the lead time tab alongside the product info button. Lead times vary but for products from stock are up to 2 days; products which require more manufacturing can take 5 to 7 days and for special products, such as custom printed whiteboards, the delivery is 3 to 4 weeks from sign off of digital proof. Please note lead times are stated for an indication. Please check with Customer Services if you need a quicker delivery time for an order.

You will be advised by email on the day your order is dispatched and your order will be with you on the following working day. Invoices will be sent by email on the day the goods are shipped.

Delivery charges to the UK mainland are charged at £4.50 flat rate to t a B2B address mainland UK excluding Highlands.

For our trade customers orders under £50 ex vat are subject to a £7.50 small order charge. For large order quantities, we would recommend you contact the Magiboards’ team to agree pricing and a fixed delivery date.

Special Next Day deliveries, for morning or afternoon delivery, can be requested by contacting our team on 01952 292111. Wherever possible, we shall try to meet your delivery requirements.

Requests for deliveries to a residential address are subject to a £10 surcharge by our couriers. Unfortunately there are no time slots available and there will need to be someone in all day. Due to the size of the boards we ship we are limited in the nationwide couriers who are able to handle the products. For home deliveries (as decided by the Post Office) please contact our Customer Services team who will advise you of the costs and process your order.

Deliveries are made on weekdays only. All deliveries are assumed to be to the ground floor entrance to your building. Please contact us if you need special arrangements and this can be discussed and agreed in advance.

Deliveries will need to be signed for. From time to time a parcel may be damaged in transit. Customers signing for this as ‘Damaged’ , and advising Magiboards within 48 hours, will receive a replacement product at no extra cost.

Standard sized boards can be returned, once agreed with Customer Services, providing they are still in their original packing and in a resalable condition. Charges apply.

Restocking charges may be applicable please contact customer services for more information.

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How to clean your whiteboard

To keep an easy to clean, dry wipe surface, free of ghosting, please follow the instructions on this easy to watch video on how to clean your Magiboards’ whiteboard.

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